Rental Eligibility Requirements

Customers must provide a valid driving license, government-approved ID proof, and an active phone number. These documents help verify identity and ensure the booking is processed smoothly without delays.

Age & License Eligibility

Drivers must meet the minimum age requirement set for each vehicle type. A valid, non-expired driving license with at least 1 year of driving experience is mandatory for all self-drive rentals.

Security Deposit Guidelines

A refundable security deposit is collected before the car is handed over. This deposit protects against vehicle damage, late returns, or policy violations. The full amount is returned once the car is inspected.

Fuel Usage Policy

Vehicles must be returned with the same fuel level as provided. This ensures fairness and avoids additional refueling charges. Customers can also choose flexible fuel options if available.

Kilometer Usage Rules

Depending on the plan selected, rentals include limited or unlimited kilometers. Customers are informed of the kilometer limit during booking to avoid unexpected extra charges.

Booking & Payment Confirmation

All bookings are confirmed instantly after completing the payment or verification process. Customers receive a confirmation message with trip details, pickup time, and car information.

Late Return Charges

If the vehicle is returned later than the agreed time, a small hourly fee may apply. This helps maintain timely scheduling and availability for the next customer.

Vehicle Condition & Damage Policy

Every car is checked before pickup. Any new damage, smoking inside the vehicle, or misuse may result in repair charges. This policy ensures that each customer receives a clean and safe vehicle.

Cancellation & Refund Rules

Customers can cancel their booking according to the company’s cancellation window. Refunds are processed quickly based on the cancellation time and payment method.

Insurance & Safety Coverage

Basic insurance is included with every rental to offer protection against unforeseen incidents. Optional add-on insurance may also be available for extra coverage during the journey.

Pickup & Drop-Off Instructions

Customers receive clear pickup and drop-off points to ensure a smooth handover. A quick inspection is done at both ends to confirm vehicle condition.

Customer Responsibility

Customers are responsible for safe driving, following local traffic rules, and ensuring the car is used carefully during the rental period.